Shipping and Return Policy

Shipping Policy

Estimated shipping delivery times AFTER fulfillment:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Please note:

Most items are custom made once you place your order! For this reason, your order will be sent out on average within 5 days of ordering. 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees. 

Order never arrived:

If your order didn't end up arriving, be sure to let us know! 

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost. 

If the shipping address was correct, get in touch with us at [email protected] noting your order number. We'll see what can be done. 

Returns policy

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:

Every item that we offer at joshhocum.com is custom made and therefore we cannot accept size exchanges. 

Please view size charts for ALL items prior to ordering to ensure a proper fit.